Refund policy

The Cowgirl is covered by our one (1) year limited warranty, from the date of original purchase, against defects due to faulty workmanship or materials.

If you discover a defect and notify us via customerservice@ridethecowgirl.com. If your unit is determined to have a manufacturer defect we will, at our own discretion, replace the product free of charge.

Please note that due to nature of pleasure products:

• As per industry standards, pleasure products may not be returned or exchanged. All sales are final.
• A shipping charge will only be refunded in cases where our error caused the return.
• All warranty claims require a receipt or an approved form of proof of purchase. Acceptable forms of proof of purchase will be determined at our own discretion.