FREQUENTLY ASKED QUESTIONS

Is the shipping box discreet?

Your privacy is of the utmost importance to us and with our discreet packaging you can shop in total confidence.

 

All orders are sent in plain packaging. The only thing that UPS/ USPS requires us to have on the box is a return address. The name is shown as COTR, Inc. so there’s absolutely no way of telling what’s inside the parcel or that you’re purchasing a sex machine.

Does the Cowgirl come with a warranty?

1-Year Limited Warranty

The Cowgirl’s 1-year limited warranty covers all defects in workmanship or materials under normal usage and care from the date of purchase. An original proof-of-purchase is required to obtain warranty services and you must register the product prior to use at www.ridethecowgirl.com. Never attempt to repair the sex machine yourself. The warranty will be void if the product is subjected to abnormal use or conditions, accident, mishandling, neglect, unauthorized alteration, misuse, improper installation or repair, or storage. For any warranty inquiries or return information, email us at customerservice@ridethecowgirl.com

 

Lifetime Quality Guarantee

If you’ve ever purchased a COTR, Inc. product and find that your product breaks down outside the 1-year warranty period, or that you’ve lost your proof of purchase to process a claim, you are entitled to a 50% discount on any of the COTR, Inc. product line.

If you need to redeem your Lifetime Quality Guarantee, please contact ecommerce@cotrinc.com to receive your one-time coupon code.
 
 

The Cowgirl was damaged/ already opened upon delivery. What should I do?

If you find that your sex machine has been damaged or opened, or that its contents are missing, please take a photograph of the packaging and email it to customerservice@ridethecowgirl.com with the appropriate subject title — Damaged / Opened / Missing Product when delivered.

How do I get started with the Cowgirl?

Before first use, clean your sex machine with a damp washcloth. Wash the silicone attachments with warm water and mild soap that is suitable for use with silicone items. All components should be completely dry before operating the Cowgirl sex machine.

 

The Cowgirl must always be used with a silicone attachment. For detailed instructions on getting started, follow the user manual or download it here.

Which attachments do you recommend?

It all depends on your personal preference. Two silicone attachments are included with every purchase of the Cowgirl sex machine.

 

The Rawhide silicone attachment is excellent for bumping and grinding, where as the Wild West silicone attachment provides a blended orgasm and intensifies the experience through an insertable form.

 

To get started with either silicone attachment, follow the user manual which can be downloaded here.

Where should I place the Cowgirl?

Always use the Cowgirl sex machine on a flat surface that is stable and safe for play.

How do I use the Corded Remote Control?

Before connecting the Corded Remote Control, make sure that the vibration and rotation settings are turned to the off position.

 

Gently push the Corded Remote Control plug into the remote control port on the sex machine. A light will illuminate at the base of the remote upon successful connection. Never plug the Corded Remote Control into any other device.

Help! Why is the Cowgirl Smartphone App not working?

The Cowgirl Smartphone App will only function when the Corded Remote Control is disconnected from the sex machine.

 

Download THE COWGIRL app from our app page — If this is your first time using the app, we highly recommend taking a few minutes to go through the pictorial step-by-step guide in the product manual.

How do I clean the Cowgirl and silicone attachments?

Always clean your sex machine and silicone attachments thoroughly before and after use. Wash the silicone attachments with warm water and mild soap that is suitable for use with silicone items.

 

Never wash the sex machine with water or boiling liquids. Always use a damp washcloth and do not use harsh cleansers such as bleaching agents. Avoid using abrasive cleansing tools as this may scratch and/ or damage the material.

 

Never place the Cowgirl in a bath, shower, or any area near water.

How do I return or exchange my Cowgirl?

 

The Cowgirl is covered by our one (1) year limited warranty, from the date of original purchase, against defects due to faulty workmanship or materials.

If you discover a defect and notify us via customerservice@ridethecowgirl.com. If your unit is determined to have a manufacturer defect we will, at our own discretion, replace the product free of charge.

Please note that due to nature of pleasure products:

• We cannot accept non-defective exchanges on items that have been opened.
• As per industry standards, pleasure products may not be returned unless they are defective.
• A shipping charge will only be refunded in cases where our error caused the return.
• All warranty claims require a receipt or an approved form of proof of purchase. Acceptable forms of proof of purchase will be determined at our own discretion.

 

Troubleshooting

Having trouble with your sex machine but don’t see your query listed in our FAQ? Most issues can be fixed by reading our product manual - download it here in the language of your preference.

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